Politique de remboursement
Return and Refund Policy
We want you to love your pair. If you are not fully satisfied, you can return your order within 30 days of delivery.
Conditions
- Items must be unworn, unwashed and in their original condition, with all tags and the original shoebox.
- The original shoebox must be protected and not used as the outer shipping package.
- Final sale items and gift cards cannot be returned.
How to start a return
Email us at contact@runningpremium.com with your order number and the item(s) you would like to return. We will send you the return instructions.
Refunds
Once we receive and inspect your return, we will notify you and process your refund to the original payment method within 5-10 business days. Depending on your bank, it may take additional time to appear on your statement.
Return shipping
Customers are responsible for return shipping costs, unless the item arrived damaged, defective or incorrect, in which case we cover the return and send a replacement or a full refund.
Exchanges
Need a different size? Start a return for the original item and place a new order, or contact us and we will help arrange an exchange based on availability.
Damaged or wrong items
If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery at contact@runningpremium.com with photos, and we will make it right.
Questions? Reach us any time at contact@runningpremium.com.