General
What is Running Premium?
Running Premium is an online running specialist. We bring together road trainers, race-day carbon shoes, trail models and lifestyle sneakers from Nike, Adidas, ASICS, Hoka, On, Brooks, Saucony, New Balance, Salomon and Puma, at prices up to 50% below retail.
Where are you based?
Running Premium
30 N Gould St, Ste R
Sheridan, WY 82801
United States
How do I contact you?
Email: contact@runningpremium.com
We answer every message Monday to Friday, during business hours (Eastern Time - New York). The fastest way to get help is to include your order number in your first message.
Orders and payment
Which payment methods do you accept?
All major credit and debit cards, plus the secure payment options shown at checkout. Payment is processed by Shopify - we never see or store your card details.
Which currency are prices in?
All prices on the site are shown in US dollars (USD).
Will I get an order confirmation?
Yes. A confirmation email is sent as soon as your order goes through. If it has not arrived within a few minutes, check your spam folder before contacting us.
Can I change or cancel my order?
Only before the order has been processed or shipped. Write to us as quickly as possible with your order number. Once an order has entered fulfilment or left our warehouse, it can no longer be changed or cancelled, and a cancellation request is not a guarantee.
Shipping
Where do you ship?
United States, Canada, Australia and New Zealand. If your country does not appear at checkout, email us and we will tell you whether delivery is possible.
Is shipping free?
Yes - free shipping on every order to all four countries we serve, with no minimum.
How long does delivery take?
Handling: 2 to 5 business days (Monday to Friday).
Transit: 5 to 12 business days (Monday to Friday).
These are estimates. Weather, carrier delays, customs clearance and peak periods can add a little time.
What is the daily cut-off?
3:00 PM Eastern Time (New York). Orders placed after the cut-off, at the weekend or on a public holiday are processed on the next business day.
Will I get tracking?
Yes. A shipping confirmation with your tracking number is emailed as soon as the parcel is dispatched, and you can follow it any time from the Track Your Order page.
Will I pay customs or import duties?
Orders shipped outside the United States may be charged customs fees, import duties or taxes by the destination country. These charges are set by local authorities, are not included in the product or shipping price, and are the customer's responsibility.
Returns and refunds
What is your return policy?
Orders are final sale once they have been processed. We do not accept returns or issue refunds for a change of mind, an accidental or duplicate order, or a size chosen by mistake. Please use the size guide before ordering, and write to us if you are unsure between two sizes - we would rather help you choose than have you receive the wrong pair.
My item arrived damaged, faulty or incorrect. What now?
Contact us promptly after delivery at contact@runningpremium.com. We may ask for photos or a few details to verify the issue. Approved claims are resolved appropriately, case by case.
Do you exchange sizes?
No - because orders are final sale, we cannot process size exchanges. Check the size guide first, or ask us.
How long do refunds take?
When a refund is approved, it is issued to the original payment method. Your bank or card issuer then needs a few business days to post it to your account.
Products and quality
What is your quality guarantee?
Every pair is sourced through established wholesale and inventory distribution channels and inspected one by one before it ships. We never knowingly list or sell counterfeit, imitation or unauthorized products. The full detail is on our Authenticity Guarantee page.
Are the products new?
Yes - brand new, never worn, in their original box.
Why are your prices lower than retail?
We buy end-of-season stock, overstock and past-season colorways through wholesale and clearance channels. Same shoe, same box, lower price.
Are you affiliated with the brands you sell?
No. Running Premium is an independent online retailer. We are not an authorized dealer for, affiliated with, or officially endorsed by Nike, adidas, On, HOKA, ASICS, Brooks, New Balance, Puma, Saucony, Salomon or any other brand featured on this website. All trademarks and brand names belong to their respective owners.
How do I choose my size?
Every product page links to our size guide, and the product description states whether the model runs true to size. If you are between sizes, email us before ordering.
Still need help?
Write to contact@runningpremium.com with your order number and we will get back to you on the next business day.