Payment Policy
This Payment Policy explains how payments are processed when you place an order with Running Premium.
Accepted Payment Methods
We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay and Shop Pay. The payment methods available to you are shown at checkout.
All prices and transactions are processed in US dollars (USD).
When Payment Is Taken
Payment is taken in full at the time you place your order. An order is only prepared for shipment once payment has been authorised by your bank or payment provider.
If a payment is declined or cannot be authorised, the order will not be processed. You are welcome to place a new order using a different payment method.
Payment Security
Payments are handled by PCI-DSS compliant payment providers over an encrypted connection. Running Premium never receives or stores your full card number, expiry date or security code.
Billing Information
Please make sure the billing name, address and card details you enter match those held by your bank. Incorrect details are the most common reason a payment is declined.
We may place an order on hold and contact you for verification if a transaction is flagged by our fraud checks. Orders that cannot be verified may be cancelled and refunded in full.
Taxes and Duties
Any sales tax due is calculated and displayed at checkout before you confirm your order. Orders shipped outside the United States may be subject to customs fees, import duties or taxes charged by the destination country. These are not included in the price and remain the responsibility of the customer, as set out in our Shipping Policy.
Order Confirmation
Once your payment has been authorised you will receive an order confirmation by email. If you do not receive it, please check your spam folder and then contact us.
Currency Conversion
If your card is not denominated in US dollars, your bank will apply its own exchange rate and may charge a foreign transaction fee. These charges are set by your bank and are outside our control.
Refunds
Where a refund is due under our Return & Refund Policy, it is issued to the original payment method. The time it takes to appear on your statement depends on your bank or card issuer.
Contact Us
Running Premium
30 N Gould St Ste R, Sheridan, Wyoming 82801, United States
Email: contact@runningpremium.com
Phone: +1 (805) 818-0932
Business Hours: (GMT-05:00) Eastern Standard Time (New York)
Monday - Friday: 9:00 AM - 6:00 PM
Sunday: Closed